FAQ
Frequently Asked Questions
Are the patterns woven or printed?
All our patterns are woven into the fabric using traditional Songjin brocade techniques. The pattern is created by interlacing colored silk threads during the weaving process — it will never fade, peel, or rub off.
Is it real silk?
Yes. Every bag is made from 100% Grade-A mulberry silk, the highest quality silk available. We do not use artificial silk, polyester blends, or any synthetic substitutes.
How long does shipping take?
We ship worldwide from our workshop in Suzhou, China. Standard shipping takes 7–15 business days. Express shipping (3–7 business days) is available at checkout. All orders include tracking.
What if I don't like it?
We offer a 30-day return policy. If you're not completely satisfied, return the bag in its original condition for a full refund. No questions asked.
How do I care for the silk?
Songjin brocade is surprisingly durable, but we recommend avoiding prolonged sun exposure and storing in the dust bag provided. For cleaning, dry cleaning is preferred. See our Silk Care Guide for detailed instructions.
Are these handmade?
Yes. Each bag is handwoven by master weavers in Suzhou, China. The weaving process alone can take several days per piece. The bags are then hand-finished with stitching and hardware.
Why are they $168?
The price reflects the materials (100% mulberry silk), the labor (handwoven by master artisans), and the cultural heritage (1,000-year-old Songjin technique). Comparable luxury silk bags retail for $300–$800. We keep our pricing transparent — no retail markup, no middlemen.
Do you offer payment plans?
Yes. Shop Pay Installments allows you to split your purchase into 4 interest-free payments. Select this option at checkout.
Will I have to pay customs and duties?
International orders may be subject to import duties or taxes depending on your destination country. These charges are set by your local customs authority and are not included in the product price or shipping fee. We recommend checking your country's import policy before ordering.
Is there a warranty?
Yes. Every bag is backed by a 1-year warranty against manufacturing defects — covering silk construction, stitching, and hardware. If you encounter any quality issue within the first year, contact us with a photo and we'll repair or replace your bag at no cost.
Do you offer gift wrapping?
Each NOOKMOOD bag arrives in a protective dust bag, ready to gift. Want to add a personal touch? Leave your message in the order notes at checkout and we'll include a handwritten card — at no extra charge.
Still have questions? Contact us — we typically respond within 12 hours.